Privacy policy

Draft template. Have this policy reviewed by a qualified adviser and add the effective date and legal entity details before launch.

Who we are

Druk ST Tours and Travels ("we", "us") is a travel agency based in Bhutan. [Add registered business name, address and contact email.]

What we collect

When you send an enquiry we collect the details you provide: your name, email, country, phone or WhatsApp number, travel dates, number of travellers, planned destinations, interests, budget range and any message.

To protect the form from abuse, we also store a one-way hash of your IP address for a short time. We do not store the IP address itself.

How we use it

• To reply to your enquiry and prepare a travel proposal.
• To arrange visas, permits and bookings if you decide to travel with us.
• To prevent spam and fraud.

We do not sell your information, and we do not use it for advertising.

Where it is stored

Enquiries are stored in Google Cloud Firestore (Firebase), and only authorised Druk ST Tours and Travels staff can access them. [Confirm the Firestore region you choose.]

How long we keep it

[Set a retention period, for example: enquiries that do not lead to a booking are deleted after 24 months.]

Your rights

You can ask us to see, correct or delete your information at any time by emailing us. If you are in the EU or UK, you may also complain to your local data protection authority.

Cookies

The public website does not use advertising or analytics cookies. The trip planner saves your draft plan in your own browser so you can come back to it. Staff who sign in to the admin area use a login session.

Maps

Map tiles are loaded from OpenStreetMap and OpenTopoMap servers, which receive your IP address when the map loads.